From a number of Gaming School and Casino Dealer manuals, I liked the Sam's Town Casino, Kansas City, Missouri Craps Manual explanation of a Craps Dealer. The manual is also the shortest manual, as far as pages, of any of the west Missouri Casino manuals. Harrah's North Kansas City has the most detailed manual and a work manual that asks questions for the training dealer to test themselves. The Sam's Town Casino, Kansas City was a Riverboat in a terrible piece of real estate on a steep narrow piece of land next to the Missouri River on the north side. It was smaller than the other Casinos at the time and was the FIRST to go out of business. I am sure the River Boat was moved to a smaller town along the Missouri River and changed its name. Some of these boats ended up moved to spots along the Missouri or Mississippi Rivers. Now the majority of Missouri Casinos are all Land Based... but close to the River. The Professional Dealer By the time you finish this course, you will be well skilled in the technical aspects of dealing. You should be able to work in any Casino in the World and adapt your skills to the procedures required. However, please remember, that technical skill is only part of being a good dealer or a good employee. Appearance and attitude are just as important. Make sure your uniform is always clean, in good repair and worn as requested by management. Your hands should be clean and your nails well kept. Good posture while dealing is also important, not only to your appearance, but also to your health. Courtesy is the professional dealer's by-word. There is never an excuse for being rude to a customer, no matter how obnoxious he or she may become. Any problems or disputes must be handed over to the boxman as soon as possible. However, courtesy is more than not being rude. Make the words "please", "thank you" and "it has been my pleasure" a permanent part of your vocabulary. Use the titles "sir" and "ma'am" when addressing customers. Do not use terms of endearment such as "honey", "dear" or "buddy". Your attempt at friendliness will be seen by some as a lack of respect. Courtesy to your fellow employees is also an important part of being a good dealer. Punctuality is a must, whether in arriving for work or returning from break. When you are late, you are depriving one of your co-workers of their free time. Always remember, the floorperson is the Final Authority. Never argue with a floorperson or dispute his or her decision in front of a customer. Disagreements with your supervisor should be discussed in private. Good luck on your new career. ************ This statement in the manual is WHY, when at Sam's Town in Las Vegas the Casino is full and busy! Although Sam's Town is off the strip... the Casino takes care of their customers and the perks for the regular, average players is one to copy by other Casinos in the USA! This was taken word for word from the Dealer's Training Manual, June 15, 1995, North Kansas City, Missouri. If anyone wants any further "word for word" dealer procedures and methodology, ask. If not, I have opened this for anyone who wants to make any further comments and I can rest my case. The Professional Dealer portion makes it known to the table's dealer, that the customer/player can go to another Casino if not treated well by the Casino staff. I am working out of five or six Craps school manuals and can probably find the best answer for dealer procedures that you may not be familiar. I have a manual or two where the "old school Craps trainers" have an interesting 1940's to the 1960's methodology that the corporate Casinos... changed... a lot! I think what drove Sam's Town KC, Missouri out of this market was the location and difficult adaptation of the worst conditions for parking and River Boat mooring in the area. It was my favorite River Boat, decent buffets, great Casino staff and an example of how all Craps staff have been instructed to "treat the player right" attitude. You have been to Casinos that cater to smaller communities and these rules become more flexible. This is not by accident. The dealers KNOW you, your game and let you know you are welcome. As with any manual, over time there is flexibility with treatment of players that are regulars.